Privacy Policy

Nexora Academy ("Nexora Academy", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of students, applicants, contributors and other users of our platform.

This Privacy Policy applies to information collected through the Nexora Academy website, accounts, educational services, payment processes and related digital services.

1. Information We Collect

Depending on how you use Nexora Academy, we may collect information such as:

• Full name.
• Email address.
• Phone number.
• Country and general location information.
• Account username and authentication information.
• Course selections and enrollment information.
• Learning progress and completion information.
• Assignment and examination information.
• Certificate and credential information.
• Documents submitted for admission or educational purposes.
• Payment and transaction information.
• Messages and support requests.
• Technical information about your device and browser.
• Information provided through third-party authentication services.

2. Information Received Through Third-Party Services

Nexora Academy may use third-party services such as payment providers and authentication providers.

If you choose to sign in or connect your account using a third-party service, that provider may share information with us according to the permissions you approve.

For example, when using PayPal's Login with PayPal functionality, information may be shared according to the OpenID Connect scopes and permissions presented to you during the consent process.

3. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing your account.
• Processing course applications and enrollments.
• Providing educational services.
• Tracking learning progress.
• Managing assignments and examinations.
• Issuing certificates and academic records.
• Processing and confirming payments.
• Providing customer and technical support.
• Communicating important account information.
• Preventing fraud, abuse and unauthorized access.
• Improving the Academy and its educational services.
• Complying with applicable legal obligations.

4. Payments

Payments may be processed through third-party payment providers such as PayPal or other payment services supported by Nexora Academy.

Payment providers may process payment and account information under their own privacy policies and terms.

Nexora Academy does not intend to store complete payment-card credentials such as full card numbers when payment processing is handled directly by a third-party payment provider.

5. Educational Information

We may maintain information relating to your participation in courses, including enrollment, progress, attendance where applicable, assignments, examinations, certificates and completion status.

This information is used to provide and administer educational services.

6. Course Contributors

Contributors who create educational content through Nexora's contributor systems may have account, profile, course-submission and communication information processed for the purpose of managing course development and review.

7. Cookies and Technical Information

Nexora Academy may use cookies, local storage, session technologies and similar technologies to maintain login sessions, remember preferences, improve functionality and understand how the platform is used.

You may be able to control certain cookies through your browser settings.

8. Data Sharing

We may share information with service providers that help us operate the Academy, including hosting, database, authentication, analytics, communications and payment providers.

We do not intend to sell your personal information merely for advertising purposes.

Information may also be disclosed where required by law, to protect the security of the platform, to prevent fraud or abuse, or where necessary to provide a requested service.

9. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain legitimate business and educational records, resolve disputes, prevent abuse and comply with legal or regulatory obligations.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Be informed about how your personal information is used.
• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Object to certain processing.
• Request deletion where legally applicable.
• Request restriction of processing where applicable.
• Request portability where applicable.
• Withdraw consent where processing is based on consent.

12. Children's Privacy

Nexora Academy is intended to provide educational services to appropriate learners. Where applicable, additional requirements may apply to the collection of information from children or minors.

If you believe that a child has provided personal information without the appropriate authorization, please contact us.

13. International Data Processing

Some service providers used by Nexora Academy may process or store information outside Kenya. Where applicable, we will take reasonable steps to use appropriate safeguards and comply with applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology or legal requirements change.

The updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

16. Applicable Privacy Framework

Nexora Academy aims to handle personal information responsibly and in accordance with applicable data-protection requirements, including applicable Kenyan data-protection law.